Rebate Processing & Fulfillment

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Rebate Processing
& Fulfillment

The “old style” rebate model is broken! Terrible customer experience, clunky internal operations, and limited long-term value. It’s time to bring rebates into the 21st Century!

Our rebate platform drives short-term sales and turns one-time transactions into the beginning (or continuation!) of a long-term relationship with your customer.

  • RoCS™ (Return of Customer Spend) marketing platform
  • Easy processing – online, mail, phone
  • Aggregate multiple rebates into a single payout
  • Reporting and “Actionable Analytics” dashboard
  • Lifecycle marketing to acquire and retain customers

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Vendor Sponsored Rebate Programs

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Vendor Sponsored
Rebate Programs

There are hundreds (or more?!) of manufacturer-funded rebates offered on products you sell right now, today! Ohana’s RoCS™ (Return of Customer Spend) model can help you turn these already-committed vendor marketing dollars into top-line sales.

With Ohana, you can drive all the rebates offered at your store through a unified platform that provides a customer-friendly experience for your shoppers and easier program management for you and your vendors.

  • Leverage vendor dollars to drive sales at your stores
  • Easy program transition and launch
  • Convenient process for your customers, your vendors, and you
  • Control your brand, drive sales, increase loyalty, improve retention

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Online Rewards Centers

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Online Rewards Centers

Your customers expect to find everything they need online, and if you don’t have a full-service, customer-friendly online solution to manage your customer incentives programs you’re losing business to your competition.

Ohana can build, launch, and manage a branded reward center for you, enabling your customers to easily find, track, and submit their rewards online. Ohana’s best-in-class online, paperless processing solutions enhance your branding and marketing opportunities. Online Reward Centers also support traditional mail-in programs, providing much higher levels of service for both customers and Retailers.

  • Branded, online portal for rewards / rebates / loyalty
  • Design / branding / creative services
  • RoCS™(Return of Customer Spend) process
  • Launch / transition / ongoing program operations and management

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Loyalty & Reward Programs

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Loyalty & Reward Programs

Increased customer loyalty equals increased profitability for you – data shows that customers belonging to loyalty programs visit twice as often and spend four times as much.

Ohana’s end-to-end loyalty platform can help you attract and build relationships with your customers, motivating them to visit often and buy more. Ohana can help you leverage customer data at every touch point (in store, on your website, across social networks, on mobile) and create happy customers with higher average lifetime value for you.

  • Comprehensive program parameters (points, frequency, tiers) gives flexibility for various customer segments
  • RoCS™ (Return of Customer Spend) platform to drive incremental sales
  • 1-to-1 marketing to tailor rewards by customer
  • Data capture and Ohana-powered “Actionable Analytics”

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Product Fulfillment

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Product Fulfillment

Save time and money, and rest easy knowing your customers will have an excellent brand experience. Whether its delivering a stuffed animal, a t-shirt, an MP3 player, or any other promotional item, Ohana works as a seamless extension of your business, saving you time and expense and delivering the premiums and/or products your customers have earned.

  • Full-service, outsourced solution
  • Program design / implementation / administration
  • Collateral creation / product distribution
  • Reporting / measurement of program success

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Gift Card Programs

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Gift Card Programs

Not just for the holidays and birthdays, gift cards are also a great option for employee incentives and Sales SPIFFs.

Ohana can help you leverage gift cards to extend your brand and build customer loyalty; our custom gift card solutions give you the ability to drive shopping behavior, increase sales, and better engage your customers.

  • Full-service, outsourced solution
  • Program design / implementation / administration
  • Self-service user interface, simple / automated fulfillment
  • Spend reporting, online dashboards, real-time analytics

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Prepaid Card Programs

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Prepaid Card Programs

The demand for prepaid cards is growing tremendously, with hundreds of billions of dollars loaded to prepaid cards annually. Ohana can help you promote your brand and manage your rewards programs with greater efficiency, reliability, customization, and security.

Prepaid cards give your customers a convenient and safe alternative to checks and provide you the ability to track sales, buying trends, and the overall effectiveness of your promotions.

  • Full-service, outsourced solution
  • Single-load or reloadable, physical or virtual
  • Custom-branded
  • Spend analytics

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Data Analytics & Warehousing

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Data Analytics & Warehousing

Your customer and business data are among your most valuable assets – perhaps THE most valuable! Unfortunately, many businesses aren’t leveraging this asset for its fullest return.

Ohana can help! Our state-of-the-art data processing and storage platform and services, with complete and real-time visibility, include predictive modeling so you know not just what has happened but also gain insight on what to do next.

  • Create, update, and maintain customer accounts
  • Physical-to-digital processing (single searchable repository for all data, regardless of how it’s submitted)
  • Real-time success metrics, predictive modeling engine
  • Full suite of reporting tools, online dashboards

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Consumer Incentives

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Consumer Incentives

The right customer incentive program can drive short-term customer engagement and build long-term customer loyalty. But, it’s important to consider which incentives will be most successful at driving your goals (and staying within your budget!).

Ohana can help with everything from program creation to fulfillment. Our staff has years of experience and can help you create, launch, manage, and leverage customer incentive programs, including data-based modeling, to ensure your customers are receiving the incentive they desire.

  • Program design / implementation / administration
  • Collateral creation
  • 1-to-1 marketing, with the right incentive sent to the right customer
  • Online reporting dashboards, real-time analytics

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Employee Incentives

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Employee Incentives

Motivate your employees, encourage productivity, and increase loyalty! Thoughtful employee incentive programs can drive employee behavior and help achieve organizational goals.

Ohana’s platform can help you create, launch, implement, and manage employee incentives, ensuring your program will recoup multiples on the budget you allocate.

  • Program design / implementation / administration
  • Easy-to-use interface empowers employees with choice of reward
  • Full-service, automated fulfillment
  • Spend analytics reporting, online dashboards, real-time data

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Sales Incentives (SPIFFs)

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Sales Incentives (SPIFFs)

A well-designed SPIFF program can motivate your team and drive sales performance both internally and throughout your sales channel, and Ohana’s platform can ensure efficient program operations.

Ohana can help you create, launch, manage, and leverage SPIFF programs to ensure you’ll recoup multiples on the marketing budget allocated. Tap into our experience and blow out your sales numbers!

  • Program design / implementation / administration
  • Easy-to-use interface empowers users with choice of reward
  • Spend analytics reporting, online dashboards, real-time data
  • Full-service, automated fulfillment

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Sweepstakes

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Sweepstakes

Sweepstakes are an excellent way to introduce new products, build better customer relationships, and increase brand awareness.

Everyone likes to win a prize! With Ohana, you can use sweepstakes to engage your target audience in fun and exciting ways while extending your brand, gaining additional marketing exposure, and collecting valuable customer data.

  • Program design / creative, development, execution, and fulfillment
  • Customer referral features (social, email, video)
  • Reporting dashboard, “Actionable Analytics”
  • Lifecycle marketing platform – turn participants into loyal customers

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1-to-1 Marketing

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1-to-1 Marketing

With every interaction (online and offline!), your customers are giving you data. Ohana can help you focus your communications and offers based on the data your customers are already giving you, increasing response rates, driving sales, and improving customer satisfaction.

Ohana’s powerful data solutions, connected to our lifecycle marketing platform, can turn your treasure trove of customer data into actual treasure for you.

“Spray and pray” marketing doesn’t cut it anymore. Ohana can help you better target your customers, making them happier as they receive pertinent communications and offers from you.

  • “Deep dive” data analytics
  • Lifecycle marketing platform
  • Program design / creative / launch / administration
  • Full suite of reporting tools, online dashboards, and Ohana’s “Actionable Analytics”

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Mobile & Social Media

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Mobile & Social Media

You’ve got to engage your customers where they live, and these days that’s not just at your store or on your website! Every marketing campaign you conceive must contemplate how your customers will interact with you via multiple communications channels (social networks, mobile phones, tablets, in-store … and whatever comes next!).

Ohana can help you integrate your loyalty marketing into the technologies your customers use, and create an integrated experience across your mobile, social, online, and physical platforms.

  • Strategy development / design / setup / maintenance
  • Brand reputation management
  • Cross-platform lifecycle marketing
  • Social referral solutions for customer-driven viral marketing
  • Success reporting, “Actionable Analytics”

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Promotional Marketing & Consulting

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Promotional Marketing & Consulting

How do you increase profitability as your marketing budgets continue to be pressured? Ohana can help. Ohana’s wide range of consulting services, powered by both our patented technology and our experienced and helpful staff, can help you ensure that marketing investments you make will successfully result in positive short- and long-term ROI.

Contact us today to learn more about what we’ve done for other Retailers and what we can do to help you!

  • Experienced staff
  • Data-driven bias, based on “Actionable Analytics”
  • Program creation / design
  • Lifecycle marketing platform
  • Launch / integration / administration services

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